Operations Overview
Real-time work order monitoring
Work Order Pipeline
Click a stage to view and manage tickets
OPEN
--
Not worked yet
→
IN PROGRESS
--
Being worked
→
INCOMPLETE
--
Needs review
→
COMPLETED
--
Closed out
Open Work Orders
| WO # | Location | Vendor | Service | Assigned | Created | Cost |
|---|
OPEN WORK ORDERS
--
In Progress + Scheduled
COMPLETED
--
All completed WOs
ON-TIME RATE
--
Pickup compliance
MISSED / SLA RISK
--
Requires attention
Status Breakdown
Service Type Distribution
Hauler Type Breakdown
Monthly Work Orders
New Work Orders
0 NEW
Last 24 hours
Loading...
Daily Activity
Recent Activity
ACTIVE VENDORS
--
BEST ON-TIME
--
AVG COST/JOB
--
HIGHEST MISS RATE
--
Vendor Scorecard
| Vendor | Hauler Types | Regions | Rate | On-Time | Miss Rate | WOs | Spend |
|---|
Spend by Vendor
On-Time Rate by Vendor
TOTAL LOCATIONS
--
ACTIVE
--
MONTHLY COST
--
TOP REGION
--
Locations by Region
Work Orders by Region
All Locations
| Location | City | Region | Container | Frequency | Monthly Cost | WOs |
|---|
TOTAL WO SPEND
--
AVG COST / WO
--
HIGHEST MONTH
--
LOWEST MONTH
--
Monthly Spend Trend
Spend by Service Type
Spend by Hauler Type
| WO # | Location | Vendor | Service | Hauler | Status | Priority | Created | Scheduled | Cost | On Time |
|---|
Showing -- of -- work orders
What is HaulPulse?
HaulPulse is an all-in-one operations command center built for multi-location waste, recycling, and facilities management companies. 29 dashboard tabs covering 12,500+ work orders, 5,000+ service locations across 38 states, 25 vendor scorecards, $12.4M in tracked spend, AI-powered voice agents, email-to-WO automation, national franchise lead database, Google Ad management, COO-grade SOP generation, white-label client portals, and real-time fleet tracking — all in one unified platform.
29
Dashboard Tabs
393+
Franchise Leads
60+
KPI Metrics
24/7
AI Voice Agent
AI & Automation
- • ElevenLabs ConvAI voice agent — inbound WO intake & RAG assistant
- • Multi-agent AI system with voice, text, and action execution
- • Email-to-work-order automation pipeline (8-step intake)
- • AI SOP generator with completeness scoring
- • Google Ads smart spend, anomaly detection & bid optimization
- • Push notifications via ntfy.sh with automation rules
- • MapLibre heatmap with animated contour visualization
Operations & Management
- • 12,500+ work orders with full lifecycle tracking
- • 5,000+ locations across 38 states with cost profiles
- • 25 vendor scorecards — on-time %, miss rate, cost/job
- • $12.4M spend tracked — monthly trends, budget vs actual
- • 393+ national franchise leads with monthly value estimates
- • COO Suite: SOPs, training, white-label branding, customer portal
- • Fleet management: 8 drivers, CDL tracking, route assignments
Feature Lab
Vote on upcoming features — your selections are sent directly to our dev team.
Dev Hub
Send ideas, feedback, or bug reports directly to the development team. Record your screen, capture screenshots, or leave voice notes to explain exactly what you need.
HaulPulse End-to-End Process
Click any stage to learn more and leave comments for the dev team.
Step 1
Email/Call Intake
Email/Call Intake
Inbound work order requests arrive via email, phone, or the voice agent. AI parses the request automatically.
Step 2
AI Parse
AI Parse
NLP extracts location, service type, priority, and vendor from the inbound message. Structured data is created.
Step 3
WO Created
Work Order Created
A new work order record is created in ServiceChannel / Airtable with all parsed fields. Notification sent.
Step 4
Vendor Assignment
Vendor Assignment
AI recommends the best vendor based on on-time rate, region, trade, and cost. Dispatcher confirms or overrides.
Step 5
Scheduling
Scheduling
Service date/time is set based on priority, vendor availability, and route optimization. Calendar sync enabled.
Step 6
Service Delivery
Service Delivery
Vendor arrives on-site, completes the service, captures proof-of-service photos and digital signatures.
Step 7
Completion
Completion
WO status updated to Completed. On-time metrics calculated. Vendor performance score updated.
Step 8
Invoicing
Invoicing
Invoice auto-generated from WO data. Rate reconciliation checks vendor contract compliance. Flagged if over NTE.
Step 9
Analytics
Analytics
All data flows into HaulPulse dashboards. KPIs, vendor scores, cost trends, and predictive insights updated in real-time.
Submit a Ticket
Delivers to oz@opslayer.pro
Voice Note
0:00
Screenshot
Capture your current screen and annotate what you need.
Screen Recording
Record your screen while talking through what you need. Audio is captured too.
0:00
Document Upload
Drag & drop files here
Images, PDFs, Docs, Spreadsheets
Sent Messages
No messages yet
Auto-Forward Setup
Forward ServiceChannel emails to dispatch@flowforward.cc
Live Email Intake Demo
Forward a ServiceChannel email to dispatch@flowforward.cc — watch it parse in real-time
LISTENING FOR EMAILS
00:00
📧
EMAIL
RECEIVED
RECEIVED
🔍
AI
PARSING
PARSING
📋
FIELDS
EXTRACTED
EXTRACTED
✅
WO
CREATED
CREATED
👷
VENDOR
ASSIGNED
ASSIGNED
🚛
DISPATCHED
& EN ROUTE
& EN ROUTE
🔧
IN
PROGRESS
PROGRESS
🏁
COMPLETED
& VERIFIED
& VERIFIED
Work Order — Auto-Generated
Waiting for incoming email at dispatch@flowforward.cc...
Forward a ServiceChannel work order email to start
Email Intake
Paste ServiceChannel email → AI extracts → WO created
LIVE
AI Extraction Preview
Review before creating WO
Paste an email and click "Process with AI" to preview extracted fields
Recent Email Intake
Email → Worker → Dashboard sync
Email intake WOs will appear here after processing
Franchise Leads Database
Enter passkey to access national franchise leads
TOTAL FRANCHISES
--
TOTAL US LOCATIONS
--
INDUSTRIES
--
EST. MONTHLY VALUE
--
Leads by Industry
Top 15 by Location Count
National Franchise Leads
| Company | US Locations | Industry | Dumpster Needs | Est. Spend | Contact Type | HQ |
|---|
Page 1
Market Research Hub
Enter passkey to access market intelligence
INDUSTRY REPORTS
24
COMPETITOR PROFILES
18
MARKET SEGMENTS
12
TAM ESTIMATE
$82B
US Waste & Facilities Market Size
Competitive Landscape
Industry Intelligence Reports
| Report | Category | Date | Key Finding | Action |
|---|
Target Segment Analysis
Competitor Profiles
SOP Competitive Intelligence
BENCHMARK DATASOP MATURITY BY COMPETITOR
SOP COUNT & DIGITAL ADOPTION
CRITICAL SOP CATEGORIES — INDUSTRY COVERAGE
SOP QUALITY ASSESSMENTS (from COO Suite)
Generate SOPs in the COO Suite tab and click "Add to Research" to see quality assessments here.
Enterprise Upgrade Research Brief
DEEP RESEARCH
View Full Roadmap →
Comprehensive analysis of the path from current demo to enterprise-grade SaaS platform. Generated March 2026.
TARGET TAM
$11B
US Waste Mgmt SaaS
BUILD TIMELINE
6 Months
4 Phases
INFRA COST
$356-622/mo
At 50 Tenants
TARGET COMPANIES
200-500
Multi-Location Ops
Auth Provider: WorkOS (SSO/SAML, SCIM, MFA) — handles enterprise IdP integration out of the box
Session: JWT (RS256) with 15-min access + 7-day refresh tokens, HttpOnly cookies
RBAC Model: 5 roles (Super Admin, Org Admin, Manager, Analyst, Viewer) with granular permissions
Multi-Tenant: Row-level security via org_id on every table, enforced at DB + API middleware
API Security: Rate limiting (100 req/min), CORS whitelist, input sanitization, SQL injection prevention
Encryption: AES-256 at rest, TLS 1.3 in transit, field-level encryption for PII
From: Airtable (current) — 1,000 records/base free tier, API rate limits, no RLS
To: Supabase PostgreSQL with PostGIS — row-level security, real-time subscriptions, edge functions
Schema: Normalized tables (organizations, users, locations, vendors, work_orders, invoices, audit_logs)
Migration: Zero-downtime dual-write pattern — write to both during transition, verify parity, then cutover
Geo Queries: PostGIS for route optimization, service area mapping, nearest-vendor matching
Audit: Immutable audit_logs table with actor, action, resource, diff, timestamp, IP
Approval Workflows: Configurable multi-step approvals for WOs over threshold, POs, vendor onboarding
ERP Integration: QuickBooks Online + Xero via webhooks, auto-sync invoices and POs
Document Mgmt: S3-backed storage with versioning, OCR for invoice processing, e-signatures
Mobile App: React Native driver app — route tracking, photo proof, barcode scanning, offline-first
SLA Engine: Custom SLA rules per vendor/location, auto-escalation, penalty tracking, performance scoring
Multi-Entity: Parent company → division → region → location hierarchy with roll-up reporting
SOC 2 Type II: Via Vanta/Drata — continuous monitoring, automated evidence collection, 6-12 month audit
CCPA/GDPR: Data subject access requests, right to deletion, consent management, privacy policy automation
Industry: EPA manifest tracking (RCRA), DOT compliance for hazmat haulers, OSHA incident logging
Security Questionnaires: Pre-filled SIG Lite + CAIQ templates, auto-export for enterprise procurement
Penetration Testing: Annual third-party pentest, quarterly vulnerability scans, bug bounty program
Business Continuity: RPO < 1 hour, RTO < 4 hours, multi-region failover, disaster recovery runbook
COMPETITIVE LANDSCAPE
ServiceChannel
Enterprise FM leader. $150-300/location/mo. SOC 2, SSO. Slow to innovate, legacy UX. Our edge: AI-native, faster deployment, modern UX
Rubicon / RUBICONConnect
Smart city + enterprise waste. IoT sensors, route optimization. Our edge: broader FM scope, not waste-only
Dude Solutions / Brightly
Gov/education FM. Acquired by Siemens. $50-150/user/mo. Our edge: commercial focus, per-truck pricing simplicity
PROPOSED PRICING MODEL (Per-Truck)
Starter
$99/truck/mo
Dashboard, WO tracking, basic reporting, email support. Up to 25 locations.
Professional
$179/truck/mo
+ AI voice agent, SLA engine, approval workflows, SSO. Up to 100 locations.
Enterprise
$249/truck/mo
+ ERP integration, custom workflows, dedicated CSM, SLA guarantees, SOC 2. Unlimited.
MONTHLY INFRASTRUCTURE ESTIMATE (50 TENANTS)
| Service | Tier | Cost/mo |
|---|---|---|
| Supabase (DB + Auth + Storage) | Pro | $25 |
| Cloudflare Workers + Pages | Free/Pro | $0-20 |
| WorkOS (Auth/SSO) | Growth | $125 |
| Vanta (SOC 2 Compliance) | Startup | $150-350 |
| ElevenLabs (Voice AI) | Creator | $22 |
| OpenRouter / Claude API | Pay-as-you-go | $30-100 |
| Monitoring (Sentry + UptimeRobot) | Free/Pro | $4-5 |
| Total | $356-622 |
AI Research Assistant
Ask questions about the waste & facilities market, competitors, regulations, or pricing trends.
ACTIVE BIDS
--
PENDING REVIEW
--
AWARDED
--
AVG SAVINGS
--
Bid Comparison Board
Bid Price Comparison
Win Rate by Vendor
MARKET AVG RATE
--
YOUR AVG RATE
--
ACTIVE RFPs
--
PRICE VARIANCE
--
RFP Generator
AI-POWERED
Market Rate by Service Type
Rate Trend (12mo)
Vendor Price Comparison
| Vendor | Roll-Off | Front-Load | Rear-Load | Disposal/Ton | Fuel Surcharge | Overage/Day | Rating |
|---|
ACTIVE SERVICES
--
MONTHLY REVENUE
--
UPSELL OPPS
--
QUOTES PENDING
--
Service Catalog
Active Quotes
Revenue by Service
TOTAL DRIVERS
--
ON ROUTE
--
AVG COMPLETION
--
LICENSE EXPIRING
--
Driver Roster
| Driver | Vendor | Truck | Status | Jobs Today | On-Time % | License Exp | Rating |
|---|
Jobs per Driver (Today)
Driver Performance
ROLL-OFF
--
active WOs
FRONT-LOAD
--
active WOs
REAR-LOAD
--
active WOs
COMPACTOR
--
active WOs
RECYCLING
--
active WOs
WO Volume by Service Type
Cost by Service Type
Service Performance Matrix
| Service Type | Total WOs | Active | Completed | On-Time % | Avg Cost | Total Spend | Top Vendor |
|---|
TOTAL INVOICED
--
PAID
--
OUTSTANDING
--
OVERDUE
--
Quick Invoice Generator
Invoice Aging Report
Monthly Collections
Recent Invoices
| Invoice # | Customer | Amount | Status | Issued | Due | Days Out | Actions |
|---|
ANNUAL BUDGET
--
YTD SPENT
--
REMAINING
--
BURN RATE
--
Budget vs Actual (Monthly)
Spend by Category
Forecast vs Budget
Budget Line Items
| Category | Monthly Budget | MTD Actual | Variance | % Used | Annual Budget | YTD Actual | Status |
|---|
OPEN DISPUTES
--
TOTAL AR
--
RESOLVED (30D)
--
AVG RESOLUTION
--
AR Aging Buckets
Dispute Resolution Timeline
Payment Issues & Disputes
| Issue # | Customer | Invoice | Amount | Type | Status | Opened | Days Open | Actions |
|---|
ACTIVE RULES
--
ALERTS (24H)
--
SLA COMPLIANCE
--
ESCALATIONS
--
Threshold Rules & Alerts
Alert History (30D)
SLA Performance Trend
Recent Alerts
W
Walgreens
Facilities Management Portal — 8,043 Locations Nationwide
facilities@walgreens.com
VP of Facilities
Click to Launch Portal
S
Starbucks
Coming Soon
C
CVS Health
Coming Soon
H
Hilton Hotels
Coming Soon
Brand Configuration
Live Preview
HaulPulse
Welcome to HaulPulse — Your waste management partner.
Order #WO-50123 — Scheduled for delivery
Order #WO-50124 — In Progress
Invoice #INV-001 — Payment Due
Client Portal URLs
Orders:
portal.haulpulse.com/ordersBilling:
portal.haulpulse.com/billingSupport:
portal.haulpulse.com/supportTABLES
4
TOTAL RECORDS
--
API CALLS TODAY
--
LAST SYNC
--
Airtable Terminal
CONNECTED
$ Ready. Select a table and run a query or fetch all records.
Record Browser
Page 1
ACTIVE CAMPAIGNS
--
LANDING PAGES
--
TOTAL IMPRESSIONS
--
CONVERSION RATE
--
Algorithmic Lead Scoring Engine
AUTOMATED OUTBOUND
AI-powered scoring system that ranks franchise leads by revenue potential, location density, industry fit, and competitive gap analysis. High-scoring leads automatically receive custom proposals — turning cold data into warm inbound conversations.
393
Leads Scored
87
High-Priority
42
Proposals Sent
18
Warm Inbound
Score & Rank
Algorithmically scores every lead on location count, estimated waste spend, industry growth rate, and competitive presence in their market.
Auto-Proposal
Generates tailored proposals for high-scoring leads — customized by industry, location density, pain points, and estimated ROI. Sent automatically via email.
Warm Inbound
When a prospect opens, clicks, or replies — they become a warm inbound lead. AI routes them to the voice agent or sales queue for immediate follow-up.
Landing Page Generator
AI-POWERED
Ad Creative Generator
Campaign Asset Library
ALL ASSETS READY
Social Media Calendar
CALLS TODAY
--
WOs CREATED
--
AVG CALL TIME
--
CSAT RATING
--
Live Voice Assistant
Talk to HaulPulse — navigate, query data, fill forms, and execute tasks by voice
READY
Press the mic to start talking
"Go to vendors" · "Show me open work orders" · "Create a new WO" · "What's our monthly spend?"
Click the mic or press Space to talk
Quick Voice Commands
Recent Calls
| Time | Caller | Company | Duration | Type | WO Created | Sentiment |
|---|
MONTHLY BUDGET
--
TOTAL CLICKS
--
ROAS
--
COST PER LEAD
--
AI Smart Spend Optimizer
MONITORING
DAILY BUDGET
$
AI recommends: $175
TARGET CPA
$
Current CPA: $38
ANOMALY DETECTOR
No anomalies detected
Checks: spend spikes, bot clicks, low CTR
Campaign Performance
Spend vs Conversions
Active Campaigns
| Campaign | Platform | Budget | Spent | Clicks | Conversions | CPA | ROAS | Status |
|---|
TOTAL SOPs
--
TRAINING MODULES
--
COMPLIANCE RATE
--
EMPLOYEES
--
SOP Generator
AI-POWEREDSOP Quality Score & Competitive Benchmark
HOW YOUR SOP COMPARES TO INDUSTRY LEADERS
SOPs & Procedures
Training Manuals
Employee Handbook & Conduct Code
Organization Structure & Responsibilities
SENT TODAY
--
DELIVERY RATE
--
OPEN RATE
--
ACTIVE RULES
--
Send Notification
Automation Rules
Notification Log
| Time | Title | Audience | Channel | Delivered | Opened | Status |
|---|
Map Intel
Enter passkey to access map intelligence & lead overlays
SERVICE LOCATIONS
--
STATES COVERED
--
FRANCHISE LEADS
--
PROXIMITY MATCHES
--
LEADS
Proximity Marketing
Leads within 50mi of service locations
Map Chat
Ask about coverage, leads & expansion
Welcome to Map Intelligence. Ask me about geographic coverage, franchise proximity, or expansion opportunities.
Employee Workspaces
Role-based dashboards for every position in your waste operations team. Each workspace includes an integrated email inbox, AI voice agent, task-trained chatbot, and the tools specific to their daily workflow.
WORKSPACE ARCHITECTURE
8
Role Workspaces
3
Core Integrations
Email + Voice + Chat
24/7
AI Assistance
SSO
Single Sign-On
Dispatch Manager
Route assignments & vendor coordination
Dispatch inbox — auto-forwarded from dispatch@flowforward.cc
Real-time WO assignment & vendor matching
Route optimization & driver GPS tracking
Voice agent: "assign WO to nearest driver"
Chat AI trained on dispatch SOPs & escalation
Email
Voice
Chat AI
GPS Map
WO Queue
Operations Manager
KPIs, SLA tracking & reporting
Full operations dashboard — KPIs, pipelines, charts
Vendor scorecard & performance reviews
Budget vs actual spend analysis
Voice agent: "pull SLA report for Q1"
Chat AI trained on operations strategy & vendor mgmt
Email
Voice
Chat AI
Reports
Analytics
Customer Service Rep
Intake, communication & issue resolution
Unified inbox — email, phone, chat in one view
WO creation from customer calls & emails
Customer history lookup & account details
Voice agent: auto-answer, route inquiries
Chat AI: "draft response for missed pickup complaint"
Email
Voice
Chat AI
Phone
CRM
Fleet Coordinator
Driver mgmt, vehicle tracking & maintenance
Live GPS fleet map with driver locations
Vehicle maintenance scheduling & alerts
Driver hours, compliance (DOT) & CDL tracking
Voice agent: "which trucks are available in NE?"
Chat AI trained on fleet logistics & DOT regs
Email
Voice
Chat AI
GPS Map
DOT
Finance & Billing
Invoicing, payments & budget control
Invoice processing & vendor payment tracking
Budget vs actual with variance alerts
NTE compliance & overcharge detection
Voice: "what's our spend vs budget this month?"
Chat AI trained on contract terms & rate negotiation
Email
Voice
Chat AI
Invoicing
Budget
Account Manager
Customer portal, contracts & renewals
Customer portal admin & account health scores
Contract renewal calendar & upsell opportunities
Customer satisfaction tracking & NPS
Voice: "schedule renewal call with Walgreens"
Chat AI trained on account strategy & retention
Email
Voice
Chat AI
CRM
Portal
Field Supervisor
On-site inspections, compliance & safety
Mobile-first inspection checklists & photo capture
Safety incident reporting & OSHA tracking
Container condition assessment & replacement scheduling
Voice: "log site inspection at store #2847"
Chat AI trained on safety protocols & compliance regs
Email
Voice
Chat AI
Camera
Safety
Route Planner
Optimization, scheduling & coverage
Route optimization engine with stop sequencing
Coverage gap analysis & territory mapping
Pickup frequency scheduler & capacity planning
Voice: "optimize routes for NE region this week"
Chat AI trained on route logistics & fuel optimization
Email
Voice
Chat AI
Maps
Scheduler
Workspace Roadmap
COMING SOON
Phase 1 — Dispatch & Ops
Email inbox integration, voice agent per role, task-trained AI chat. Dispatch Manager and Operations Manager first.
65% Complete
Phase 2 — Customer & Field
CSR unified inbox, account manager portal, field supervisor mobile app with camera + GPS.
20% — In Design
Phase 3 — Finance & Routes
Finance workspace with auto-reconciliation, route planner with AI optimization, and SSO for all roles.
5% — Planning